Meet 
Customer support tool powered by AI
CX Genie is a SaaS platform powered by AI, specifically ChatGPT, designed to automate and optimize customer support processes.
Domain: AI
Meet
Customer support tool powered by AI
CX Genie is a SaaS platform powered by AI, specifically ChatGPT, designed to automate and optimize customer support processes.
Domain: AI
Summary of the Product
CXGenie uses natural language processing and machine learning to provide automated, efficient, and personalized customer interactions. Its like a cost effective solution to boost customer support efficiency
Below services were provided to CXGenie
Funtional Testing
Business Challenges
Product built in short time, 2 to 3 months based on ChatGPT.
Needed testing team to test the product before releasing to market.
Our Solutions
Designed 1056 test cases from scratch for the web application.
Identified scenarios to test the AI bot independently
Executed the testcases module-wise
Logged issues
Detailed test summary report
Process and Tools
All the testcases and test execution maintained in Excel sheet
All the Defects raised in Excel sheet
Daily and Weekly QA status report summarizing the test execution summary, List of bugs raised and their status.
Cross browser testing of the application in below versions of Edge, FF, Chrome browsers. Chrome-116.0.5845.141, Firefox-117.0, Microsoft edge-116.0.1938.69
Mind Bugging Stats
1056 total testcases designed for application
125 total Bugs found
